Welcome to the Vigor Pharmacy FAQ section! Here, we address the most common questions about our services, products, and policies. We understand that navigating your health and wellness needs can sometimes be complex, and we are here to provide clear, concise, and helpful information to support you. Whether you have questions about prescriptions, over-the-counter medications, health and wellness products, or our various pharmacy services, you’ll find answers here. If you don’t see your question listed, please don’t hesitate to reach out to our friendly and knowledgeable staff for personalised assistance.
In the UK, most medication is regulated by the MHRA and will require a prescription from a healthcare professional before a pharmacy can dispense it. This is important because the healthcare professional will complete a consultation and recommend the most appropriate treatment for you.
Customers will need a prescription for any of Vigors prescription treatments, including Erectile dysfunction, hair loss and weight loss.
After you’ve completed the medical questionnaire, our team of expert clinicians will assess the information you’ve given, and prescribe the appropriate prescription for you.
Yes! All Vigor products are delivered in plain packaging. Where possible, we will deliver your package through your letterbox.
If you have extra treatment that you no longer need, you can take this to any local pharmacy who will be able to safely dispose of the medication for you.
Vigor and all our prescribers are registered with the GPhC. At all times we will adhere to best practices and put our customers first in the services that we provide.
Unfortunately, we will not be able to accept medication that has left our pharmacy hub. In cases where your order was delivered faulty or damaged, please contact us and we should be able to arrange a replacement.
We currently deliver within the United Kingdom (including the Channel Islands and Isle of Man) and Northern Ireland.
We are unable to deliver overseas, or to the Republic of Ireland.
Once you have completed a questionnaire and gone through the checkout, the order is final and cannot be cancelled. This is because of how prompt and quick our process is. The order is placed and then we act fast to get your items to you as soon as possible.
Once you’ve completed your online consultation and your order has been placed, one of our in-house clinicians will review your order within 24 to 48 hours on weekdays. If your order was requested on a Friday after 2pm, or over the weekend, it will be reviewed on Monday.
Emergency contraceptive orders will be prioritised.
You’ll then receive an email confirming your consultation has been reviewed and approved, or if we require further information. In some cases, your order may be declined if the medication request is clinically unsuitable for you.
We won’t be able to replace any items that have been lost or misused. However, if you need them replaced urgently, you can complete a new online consultation for the items you require via the Vigor website, or contact your local healthcare provider.
We would inform your GP of your consultation only if you have given us the permission to. In the consultation form there is a section which asks the customer if you would like us to inform your GP, if you fill yes, you are then required to fill in your GP details.
Once agreed and then processed by our team, your refund should be back in your account within 3-5 working days.
If there is something wrong with the order you have received, such as:
Reach out to our Customer Care team. Include a photo of the issue and the prescription label (if applicable) so we can investigate and provide you with a suitable solution.
At Vigor we offer a wide range of treatments which can help you to overcome your condition. The medicines we offer differ in how quickly they work and the duration of efficacy. We advise you undertake our online consultation to see which medicine is suitable for you.
Vigor is accessible to men and women between the ages of 18 and above. We currently don’t cater to men or women under 18. If you’re in need of contraception under the age of 18, please speak to your regular healthcare provider or call the NHS 111 service.
NHS exemption certificates are only valid for NHS prescriptions. The Vigor service is a private consultation by a private prescriber. As such, medication charges will apply for these orders.
At Vigor, we offer a comprehensive selection of treatments and products specifically designed to address common men’s health concerns. From sexual health and prostate health to hair loss and overall wellness, our curated range of products ensures that men can confidently manage their health with the right support and solutions.